Ten claim files, please
Complete files with every document in order, gathered by search and delivered through expiring links the same day.
10 files · 312 documents · same day
Industries Insurance
Every claim complete, every clause found
A claim is a pile of documents with a deadline attached. paless reads the pile: OCR extracts the facts from photos and forms, and Pal, the EU sovereign AI assistant, finds the governing clause and cites it, while the file stays complete on European servers.
Sound familiar?
Forty pages, one clause
The answer to a claim sits in a policy written years ago. Someone has to find the paragraph before the clock runs out.
Evidence in every format
Photos from phones, scanned forms, emailed PDFs: a single water damage arrives in five formats and lands in three inboxes.
Files that age badly
Missing documents surface at the worst moment. A claim file that is not complete is a decision that is not defensible.
Clause and evidence
Decisions that stand on the file
A payout question is answered by the policy wording and the evidence, in that order. Pal reads both, returns the clause with its section number, and leaves a file where every answer shows what it stood on.
The pile becomes a file
Photos, forms and policies are OCRed on arrival: text, tables and figures, ready to search and ask.
The governing clause, cited
Ask whether a policy covers the case, and Pal answers from the wording, section named, exclusions included.
Complete by checklist
Ask Pal what is still missing from a file and get a list drawn from your own claims checklist, while the case is young.
Ask Pal
“Does the Keller policy cover water damage from a burst pipe?”
Yes, buildings and contents both; gradual leaks are excluded under §4.2. The 2023 renewal did not change the section.
Sources
- Household policy Keller, §4.2
- Renewal notice, 2023
The knowledge base and its editor are part of the Business plan. See what's included
The claim
Intake to decision, shortened
Six steps of claims work that stop being handwork.
Intake from anywhere
Photos from the insured, broker emails and scanned forms land in one claim file, sorted on arrival.
Filing that knows your lines
Motor, household, liability: Pal learns how your teams file and routes new documents accordingly.
Photos become facts
OCR pulls text, tables and figures out of forms and pictures, so the damage report is data, not decoration.
Search the whole book
Full text search across policies, endorsements and claims: the clause, the client, the comparable case.
Letters from the file
Pal drafts the request for missing documents or the status letter, grounded in the claim; your handler approves and sends.
Share with experts
Loss adjusters and external counsel get expiring links to exactly the documents that concern them.
Three moments it pays for itself
Two hundred claims by Monday
Intake does not queue behind people: documents are OCRed, filed and made searchable as they arrive, whatever the weather did.
sorted on arrival · searchable at once
The client asks what changed
Policy, endorsements and last year's letters in one search; Pal summarizes the differences and cites the sections.
found 14:20 · answered 14:24
Built for Europe
Client trust runs on where the data sits
Policies and claims hold finances, health and homes. paless keeps them on isolated European infrastructure under European law: AES 256 at rest, TLS 1.3 in transit, redundant storage in separate European data centers, no US CLOUD Act exposure, and an AI that never leaves the EU.
GDPR compliant EU AI Act compliant AES 256 encryption No US CLOUD Act Redundant storage
Read the security overview Questions insurers ask
Can brokers and adjusters work with us?
Yes: expiring links for a single case, or their own login that sees only the files you grant.
How does paless handle photos and forms?
OCR extracts text, tables and figures from photos and scans, so evidence is searchable the moment it arrives.
Is our clients' data safe from foreign access?
It stays on isolated European infrastructure, encrypted with AES 256, with no US cloud in the chain and no exposure to the US CLOUD Act.
What if we migrate systems later?
The archive exports in a structured format compatible with the open source paperless-ngx project; every claim file leaves complete.
Settle claims on facts, fast.
The campaign launches on Kickstarter, with time limited Founder's Pricing for early backers.
Keep reading: All industries Frequently asked questions